30-Day Refund Policy
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all Amber Drift Solutions license purchases. If you're not completely satisfied with our website editor within 30 days of your purchase, we'll provide a full refund.
Eligibility Requirements
To be eligible for a refund under our 30-day guarantee, the following conditions must be met:
- Time Limit: Refund requests must be submitted within 30 days of your original purchase date.
- Proof of Purchase: You must provide your original order confirmation email or transaction ID.
- Usage Limits: The license key must not have been used to activate more than 2 projects.
- No Violations: You must not have violated our Terms of Service.
How to Request a Refund
To request a refund, please follow these steps:
- Email us at [email protected] with the subject line "Refund Request"
- Include your order confirmation number or transaction ID
- Briefly explain why you're requesting a refund (this helps us improve our product)
- We'll respond within 2-3 business days with further instructions
Processing Time
Once approved, refunds are typically processed within 5-10 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.
Non-Refundable Situations
Please note that refunds will not be granted in the following situations:
- Requests made after 30 days from the purchase date
- License keys that have been used to activate more than 2 projects
- Products purchased through unauthorized resellers
- Duplicate purchases (we can help transfer licenses instead)
- Suspected fraudulent activity or Terms of Service violations
Refund Methods
Refunds are issued using the original payment method. If this is not possible, we'll work with you to find an alternative solution.
License Deactivation
Upon approval of your refund, your Amber Drift Solutions license key will be deactivated. You must uninstall the software from your systems and cease using it.
Contact Information
For refund requests or questions about our refund policy:
- Email: [email protected]
- Subject Line: "Refund Request - [Your Order Number]"
- Response Time: We aim to respond within 2-3 business days
Need Help Before Requesting a Refund?
We'd love the opportunity to help you get the most out of Amber Drift Solutions. Our support team is available to answer questions and provide guidance.
Contact Support FirstMany issues can be resolved with our helpful support team!
Policy Updates
We reserve the right to modify this refund policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of Amber Drift Solutions after any changes constitutes your acceptance of the new policy.
This Refund Policy is part of and incorporated into the Amber Drift Solutions Terms and Conditions.