Get In Touch
Have questions? Need support? We're here to help you get the most out of Amber Drift Solutions.
Technical Support:
Billing & Payments:
General Inquiries:
Amber Drift Solutions
962 Hollow Trail Gate
Gloucester, ON K1V 1V2
Canada
Support Hours:
Monday - Friday: 9 AM - 6 PM EST
Weekends: Limited support available
Typical Response:
Within 24 hours for support inquiries
Within 2 business days for billing issues
Send Us a Message
Frequently Asked Questions
We offer comprehensive support including technical assistance, licensing questions, billing support, and product guidance. Basic support is included with all licenses, while Pro licenses receive priority support.
We typically respond to support emails within 24 hours during business days. Priority support (Pro licenses) receives responses within 12 hours. Billing inquiries are addressed within 2 business days.
Yes, we offer a 30-day money-back guarantee on all purchases. Please review our Refund Policy for complete details and eligibility requirements.
Yes, you can upgrade from Starter to Pro at any time. Contact our billing team at [email protected] and we'll help you with the upgrade process and prorated pricing.
Yes, we offer custom development services for clients who need specialized features or integrations. Contact us with your project requirements for a custom quote.